Policies and FAQ


Do you sell gift cards?

We may be offering gift cards in the near future, please check back. Please do not book an appointment for anyone other than yourself.

What if I need to cancel my appointment? 

We value your time, and appreciate that sometimes schedule adjustments are necessary. We kindly ask that you provide at least 48 hours notice for cancellations or rescheduling of appointments. When you forget, cancel or change your appointment without adequate notice, we are unable to fill the appointment time.

  • If an appointment is cancelled or rescheduled with fewer than 48 hours notice, the card used to book your appointment will be charged 50% of the cost of the session, regardless of the reason.

  • No calls and no-shows will be charged 100% of the cost of the session.

  • Payment cannot be refunded or applied to a future appointment.

Please do not come to your appointment if you are experiencing any contagious or infectious respiratory, gastrointestinal or skin symptoms of any kind. This includes cold sores or fever blisters, which are highly contagious. If you are showing signs of illness, your session will be canceled and you will be charged full price for the facial.

Please remember: cancelation policies are never a punishment. They are an agreement we make when choosing to work together. They are necessary for keeping a small, service-based business like this one viable. When you book a session, you are agreeing to the cancelation policy. Thank you for understanding.


What is the best way to cancel or change my appointment?

You may cancel, change or reschedule appointments on the Jane app, which lives in the BOOK A FACIAL tab of the website. From here, you may also add yourself to the waitlist or schedule a 15-minute product pick-up slot.

If you are canceling within the 48-hour window, you will be prompted to email us.

If you are canceling with very short notice, you may text or call us at 503.967.8422.

What if I am late? 

First of all, don’t worry! It happens. However, a late arrival will shorten your appointment time and cannot be made up by running into the next client’s scheduled appointment. We understand that delays happen, and so we allow a 20 minute grace period. After 20 minutes, your appointment is considered missed and will be charged as a missed appointment. 


What is your inclement weather policy?

In the event of snow and ice, you will not be held to the cancellation policy. We will be in touch in this case, and if it’s not safe for you to trek over for a facial, no problem!


How do I prepare for my treatment? 

Please avoid the following a week before your appointment: face waxing, exfoliation, retinols, peels or other activating products. It’s fine to come with either makeup or bare skin; we will remove make-up for you at the beginning of the session when we cleanse and prep your skin.

Please come to your session fed, hydrated, and not overly caffeinated, keeping in mind that you will be lying down for the duration of your session.


Can I come in for a facial if I am pregnant?

100%, YES! We love offering facials for parents-to-be. The treatment table is highly adjustable, so even if you are very far along we should be able to find a comfortable position for you. Of course, let us know you are pregnant as there are a few ingredients and modalities we will avoid.


Can I get a holistic facial if I’ve had botox or injections? 

We will avoid massaging areas treated with botox within 4 weeks, or fillers within 3 months. Always update your facialist if you’ve had any recent cosmetic procedures.


Can I leave a tip?

We hope you love your treatment! We do not accept gratuities. 

Can I bring my child or pet?

We love your kiddos and animals, but please do not bring them to your appointment.