Policies and FAQ

What if I need to cancel my appointment?

We deeply value your time and understand that life happens and schedules sometimes need to change. We kindly ask for at least 24 hours notice for any cancellations or rescheduling requests — and whenever possible, more notice is always appreciated.

When appointments are canceled or changed without adequate notice, it is often impossible for us to fill that reserved time. As a small, appointment-based business, late cancellations have a significant impact on our practitioners and the sustainability of the studio.

Appointments canceled or rescheduled with fewer than 24 hours notice will be charged 50% of the scheduled service cost, regardless of the reason for cancellation.

No-shows and same-day cancellations will be charged 100% of the scheduled service cost.

Cancellation fees cannot be refunded or applied toward future appointments.

If you are experiencing contagious or infectious symptoms of any kind — including respiratory illness, gastrointestinal symptoms, fever, or contagious skin conditions such as cold sores or fever blisters — please do not come to your appointment. We reserve the right to cancel appointments when a client arrives visibly ill or contagious in order to protect our staff and other clients. In these cases, the cancellation policy still applies.

Please remember: cancellation policies are not intended as a punishment. They are part of the mutual respect and commitment that allows us to sustainably offer deeply attentive, individualized care. By booking an appointment, you are agreeing to these policies. Thank you so much for your understanding and support of our small business.

Do you sell gift cards?

Yes—we now offer digital gift cards! You can purchase them here through our secure booking system, JaneApp. You’ll be prompted to log in or create an account at checkout.

Please note: our appointment calendar fills quickly, and purchasing a gift card does not guarantee availability with a specific provider or within a specific timeframe. If you're hoping to gift a time-sensitive treatment, we recommend purchasing and booking well in advance—or letting the recipient know to do the same.

What is the best way to cancel or change my appointment?

You may cancel, change or reschedule appointments on the Jane app, which lives in the BOOK A FACIAL tab of the website. From here, you may also add yourself to the waitlist or schedule a 15-minute product pick-up slot.

If you are canceling within the 48-hour window, you will be prompted to email us.

If you are canceling with very short notice, you may text or call the studio at 503-726-6513.

What time should I arrive for my session?

We ask that you arrive on time, or up to five minutes prior to your appointment start time. The door will be unlocked five minutes before your start time. We are unable to accommodate early arrivals. Thank you for understanding.

What if I am late? 

First of all, don’t worry! It happens. However, a late arrival will shorten your appointment time and cannot be made up by running into the next client’s scheduled appointment. We understand that delays happen, and so we allow a 20 minute grace period. After 20 minutes, your appointment is considered missed and will be charged as a missed appointment. 

What is your inclement weather policy?

In the event of snow and ice, you will not be held to the cancellation policy. We will be in touch in this case, and if it’s not safe for you to trek over for a facial, no problem!

How do I prepare for my treatment? 

Please avoid the following a week before your appointment: face waxing, exfoliation, retinols, peels or other activating products. It’s fine to come with either makeup or bare skin; we will remove make-up for you at the beginning of the session when we cleanse and prep your skin.

Please come to your session fed, hydrated, and not overly caffeinated, keeping in mind that you will be lying down for the duration of your session.

Can I come in for a facial if I am pregnant?

Absolutely. We love caring for parents-to-be, and many of our treatments can be safely adapted during pregnancy. We especially recommend the Meder BioFacial or the Monastery Facial throughout pregnancy.

The Sculpting Buccal Facial may be appropriate during the second trimester only, but is contraindicated during the first and third trimesters. If you are interested in buccal work during pregnancy, please reach out before booking so we can determine whether it is a good fit for you at your current stage of pregnancy.

Our treatment table is highly adjustable, so even in later stages of pregnancy we can usually find a position that feels comfortable and supportive for your body.

Please let us know ahead of time if you are pregnant so we can thoughtfully modify your treatment as needed. There are a few ingredients and modalities we avoid during pregnancy out of an abundance of care and caution.

Can I receive a facial if I’ve had Botox, filler, or other cosmetic injections?

Usually, yes — but it’s very important that you let us know about any recent cosmetic procedures before your appointment so we can safely customize your treatment.

Certain modalities, including deep facial massage, sculpting, buccal work, lymphatic techniques, and microcurrent, may need to be modified or avoided depending on the type of injectable, placement, and how recently it was performed.

As a general guideline, we recommend waiting at least 2 weeks after Botox or neurotoxin injections before receiving intensive facial massage, and longer for filler depending on the area treated and the type of treatment you are booking. In some cases, we may avoid direct work over recently injected areas out of caution.

Because recommendations can vary significantly between providers and procedures, we encourage you to follow your injector’s aftercare guidance as well. Our goal is never judgment — only thoughtful, individualized care that supports your safety, comfort, and long-term skin health.

Can I leave a tip?
We’re so glad you’re here and hope your treatment feels truly nourishing. We don’t accept gratuities, as we’ve built everything into our pricing so you can simply arrive, receive, and rest—nothing extra needed.

Can I bring my child or pet?
We adore little ones and furry companions, but for the comfort, safety, and serenity of everyone in the studio, we ask that they stay at home during your appointment.